Resorthoppa provides a worldwide service to over 400 gateways in beach, ski and city destinations, transferring you to and from airports, ports, train stations, heliports and even a ski dome! We offer a full range of transfer services from taxis to full size coaches, as well as limousines, helicopter transfers and water taxis.
- We only work with reputable transport suppliers. They are all carefully selected and have to comply with local, national or EU transport regulations. All vehicles undergo rigorous quality and health and safety checks. Our quality control team undertakes regular inspections to ensure that all vehicles are safe, regularly maintained and that the relevant paperwork and documentation is current. In addition, we insist that all vehicles are clean and in good condition – as you would expect them to be. Nearly all the vehicles we use have air-conditioning for your comfort and we insist that it is in proper working order.
- All our own airport staff wear uniform, so you can easily see them on arrival. In the main gateways, such as Palma de Mallorca, we have our own office at the airport. In other gateways, our handling agents sometimes provide offices and staff for ‘meet and greet’ services.
- We insist that all staff, including drivers and airport assistants, are presentable, polite and professional at all times.
- If you book a private transfer, you will either be met by the driver displaying your name on a sign, or by our staff. If you book a shuttle, our staff will meet you and direct you to your vehicle.
- On arrival we aim to transport shuttle customers within 45 minutes of meeting our staff or, in those destinations where we have fixed time shuttles, to leave punctually. Occasionally, due to circumstances beyond our control, such as flight delays, you may have to wait a little longer before the shuttle vehicle departs – especially during the peak summer season in airports such as Palma, Alicante & Barcelona and Geneva during the winter ski season
- On your return we aim to get you to the airport or point of departure in plenty of time, so your journey is as stress-free as possible. For example, this means that normally we get you to the airport about 90 minutes before the scheduled departure time of your flight.
- Before you travel we issue you with a booking confirmation and full instructions on where to go on arrival to find your transfer vehicle. We provide you with a phone number for reconfirming your departure transfer and also a number to phone in case of emergency, in the unlikely event that something does not go to plan.
- Whether you book a shuttle transfer or a private transfer, you need to reconfirm your departure, so that you know the time and place of pick-up. We provide you with a phone number to call within specified times and make sure that an English speaking person answers your call efficiently and professionally.
- In some Spanish destinations, you do not have to call us at all, as we can contact you to reconfirm your departure pick-up details. When you book, your joining instructions will give you the following options where they are available:
- SMS text message: if you give us your mobile number when you book your transfer, details of your return transfer will be sent to your mobile phone approximately 24-30 hours prior to your departure from your holiday resort.
- For shuttle reconfirmations, log on to our confirmation service website www.hoppaconfirmations.com the day before you are due to fly home. You will need the surname of the lead passenger of your party, your Resorthoppa.com booking reference and return flight details to hand.
- Some hotels display Resorthoppa.com departure details on their accommodation reception/notice board.
Therefore, only if you have not been able to confirm using one of the above options would you have to call our Spanish Resort Office to confirm your return transfer details.
Resorthoppa regrets that we cannot be held responsible for any costs you incur due to an incoming flight delay or for any costs you incur, if you don’t reconfirm your return transfer arrangements that may result in you having to make your own way to the airport or even miss your flight home.
- For Faro in Portugal, you can also reconfirm your return shuttle transfer times by logging onto www.viadirecta.net/confirmation.Therefore, only if you have not been able to confirm using one of the above options will you need to call the Reconfirmation number on your Resorthoppa booking confirmation.
Resorthoppa regrets that we cannot be held responsible for any costs you incur due to an incoming flight, ship or train delay - or if you don’t reconfirm your return transfer arrangements which may result in you having to make your own way to the airport or even miss your flight home.
- We carry your standard luggage, but, if you have a wheelchair or sports equipment, such as skis, snowboards, bicycles, golf clubs or similar items, you need to let us know when you book and you may have to pay an additional charge. If you do not advise us at time of booking, we cannot guarantee that your luggage will fit into the vehicle provided. This may delay your journey and you will incur an extra charge payable directly to the transport supplier.
- Lost Property queries are handled by our Customer Service team. Please email us on lostproperty@resorthoppa.com and we’ll endeavor to trace and return your property to you as quickly as possible. An administration fee of £20.00 minimum will be charged for returning your items to you. Resorthoppa regrets that we cannot be held responsible for items left on our vehicles that cannot be found.
- If you're travelling in a party of 12 or more and would like to request a route that is currently not available through our website, we may be able to arrange this for you. We shall need full details of your party, the route you require and the dates you're travelling. Please contact us at quotes@resorthoppa.com
- We are constantly making improvements to our service and we welcome your feedback and suggestions. Please contact us at customerservice@resorthoppa.com or by post at Resort Hoppa (UK), Cornwall House, 31 Lionel Street, Birmingham B3 1AP.
- We adhere to ABTA guidelines and respond to your letters in writing within 28 days, aiming to respond within 21 days.
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